FREQUENTLY ASKED QUESTIONS
HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?
Once your order is placed, you’ll receive an automatic confirmation email. When your order ships, we’ll send you another email with tracking details and your order number.
You can also track your order anytime via the “Track Orders” section on our website or directly at www.17track.net.
Didn’t receive a confirmation email?
Please check your spam or promotions folder. If you still can’t find it, feel free to contact our customer service team — we’re here to help!
WHAT IF I RECEIVE A FAULTY ITEM?
We’re committed to delivering quality products. If you receive a faulty item, please contact our customer service team with:
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Your order number
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A description of the issue
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Clear photos of the defective item(s)
We’ll resolve it as quickly as possible.
AN ITEM IS MISSING FROM MY ORDER
If something is missing and we didn’t notify you by email, we sincerely apologize. Please reach out to us with:
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Your order number
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The name or reference of the missing item
We’ll look into it right away.
DELIVERY INFORMATION
UPS and DHL deliver to the address provided at checkout. If you’re not available during delivery:
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Home address: They may attempt redelivery the next business day or leave your parcel at a nearby pickup point. A notice will be left.
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Office address: They will try to deliver up to 3 times. If all attempts fail, the parcel may be returned or sent to a local pickup point.
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In some regions, your package may be left in a secure location.
HOW LONG DOES DELIVERY TAKE?
Delivery times vary depending on your location and the shipping method selected. Estimated delivery dates will be shown during checkout.
Please note that unforeseen delays (e.g., customs or external disruptions) may impact delivery. We appreciate your patience and understanding.